Shipping & Returns

 
SHIPPING POLICY

Shipping costs are limited to the continental states. If shipping is needed for Alaska or Hawaii, additional charges will be added. We are unable to ship internationally at this time. 

All orders ship via USPS within 3-5 business days from the date of purchase. Please allow 5-10 business days for shipments to arrive.

 

Timshel will send an email to notify that all orders have shipped. Please contact us directly if expedited shipment is needed.

 
RETURN & REFUND POLICY

All returns must be made within 30 days of the original purchase. Any package that is postmarked after 30 days will not be accepted.

 

All returns must be confirmed via email prior to the sending of the return. Any return received that was not confirmed ahead of time via email will not be accepted.

 

All items need to be in the same condition that they were sent in. Items need to be in the original packaging with tags.

All sale items are final sale.

 

Return shipping is not covered by Timshel. Insurance is recommended for items over $75, being that lost packages are not eligible for return.  

Refunds will be issued to returns if eligible. Please allow time for returns to be processed and posted. If a return is taking longer than it should, please contact us directly.

 

If an item is sold out or we are unable to fulfill an order, a refund will be issued.